How Bill Neubauer Eliminated 20 Days Of Busy Work While DoubIing Assets Under Management

The Solution

"I knew I had to become more efficient," said Neubauer. He was researching CRM, portfolio reporting, and financial planning applications when he came across an article about Client Portals from Advisor Products. "I was intrigued by the idea of giving clients one place to go to check everything I did for them," said Neubauer. He began retooling his firm with apps that are integrated into Advisor Products Client Portals.

Improved Efficiency

Neubauer set up each of his clients with a personal portal. Using AdvisorVault, Neubauer posted each client’s tax returns, financial plan, will, powers of attorney, and other key documents. He personalized each client’s portal with Advisor Products' proprietary wealth management articles and RSS feeds. In addition, instead of printing, stuffing, and mailing quarterly performance reports, Neubauer used the Client Portal’s integration with Schwab PortfolioCenter. Neubauer says it slashed the time it takes to provide clients reports from 10 to five days a quarter.

In 2009, Neubauer added 35 new clients and doubled assets under management from $25 million to $50 million, and he credits the Advisor Products Client Portals with helping him maintain his high-touch service model.