With Long Island expecting an extended rainstorm from Hurricane Sandy and the worst coastal flooding in seven decades, Advisor Products has taken every precaution necessary to avoid any service disruption to your website, client vaults, and client portals. With the storm expected to hit Long Island in less than 24 hours, our staff has been placed on high alert and the company has begun operating under our disaster recovery plan.
Your Website And Client Portals. Our hosting facility has increased 24/7 onsite technical support and ensured the integrity of backup power generators. In the event of a utility failure, redundant generators are prepared to supply the hosting facility’s load for 24-plus hours, and contracts in place with local fuel providers require same-day delivery if needed, ensuring extended continuity of service.
Internal Systems used by the Advisor Products service team are always “virtual.” If Internet service at our Jericho, NY office is uninterrupted, our VOIP phone system should enable you to reach technical staff as you always would. In the event of an extended power outage at the Jericho office, we’ve “reserved” an empty rack in our data center. A year ago, during Hurricane Irene, a tree fell right behind our office and knocked down power lines to our building, which is home to more than 15 other businesses. We moved internal hardware and software to our hosting facility and staff operated remotely for a week. If we need to relocate mission-critical systems again, our phone system may be down for a couple of hours while moving and rebooting systems at the data center.
Service. Jason Gucciardo, a 12-year veteran Web developer at Advisor Products, who also fields customer-service calls, is located in Florida and available at (516) 333-0066 x230. Nipun Manglik (x214), who is in Las Vegas for his bachelor party and probably will be stuck there for a few days, brought a laptop with him. He will be available Tuesday, and he represents what makes America great. Project managers David Lucs, Kevin Chin, and Donna Voss-Costa, will contact you to reschedule appointments and deadlines for website and newsletter projects in the process of being developed.
Advisors In Sandy’s Path. Just before the storm comes through our area, IT Manager Jason Fogelson will power down equipment housed at the Jericho office to prepare for the possibility of a power outage. Although internal network servers have backup power supplies, they do not last long and a controlled shutdown eliminates the risk of damage to servers from a sudden shutdown. Advisors may want to take the same precaution. If you’re running Microsoft Exchange, a CRM, portfolio management software or other network software in your office, shut them down tonight or early Monday morning and reboot them after the worst has passed.
Updates Throughout The Storm. Jason Fogelson and Steve Gordonson, VP of Technology, will be providing status updates throughout the storm. Please follow Advisor Products on Twitter to stay updated about service and support.