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1) Log in to Backoffice1.advisorsites.com
2) Click Admin in the left menu
3) Click Social Media in the lower Admin menu.
4) Click the History tab in the Social Media Dashboard.
5) Mouse-over the value in the Result column to see additional information.
If an authentication error occurred recconnecting to the social media network usually fixes the problem. Go to the Configuration tab and disconnect and then reconnect to the social media network that had the failure.
Though this is not recommended by Advisor Products for security reasons some advisors have asked to extend the temporary password expiration period.
To extend the expiration period do the following:
Safari will not accept cookies from AdvisorVault that is framed into Personal Portals until the client has visited AdvisorVault directly in their browser at https://apiav.com. Once that has happened the client can then log into their portal and their vault should be visible.